Service & Maintenance Plans
Ongoing support that keeps your systems secure, current, and running the way they were designed to. Preventative maintenance, firmware updates, remote troubleshooting, and priority response — designed to catch problems before they become outages.
Systems that get attention don't fail at the worst time.
Cameras drift out of focus. Firmware ships security patches. Switches accumulate config drift. Alarm batteries age. None of these are dramatic until the day something goes wrong — and then they all matter at once. A service plan is preventative maintenance for the systems your home or business relies on.
Homes
- Whole-home security systems
- Smart-home & camera systems
- Whole-home networks
- Vacation & second homes
- Rental properties
Small Business
- Retail & storefronts
- Restaurants & cafes
- Offices & salons
- Camera & alarm systems
- Business Wi-Fi & networks
What we maintain
- Cameras & recorders
- Alarm & sensors
- Networks & Wi-Fi
- Access & smart locks
- Audio & AV
Maintenance that actually maintains.
Service plans aren't a fee for nothing. They're a structured program of inspections, updates, and proactive checks — with priority response when something does go sideways.
Preventative Maintenance
Scheduled visits that find problems before they become incidents.
- System health inspections
- Camera lens cleaning & refocus
- Battery and backup verification
- Firmware and security updates
- Configuration audits
- Network performance reviews
- Documentation refresh
Remote Support
Most issues don't need a truck roll. We troubleshoot remotely first.
- Remote system monitoring
- Configuration changes & tweaks
- Camera and recording troubleshooting
- Network and Wi-Fi remote diagnostics
- Access control credential changes
- Alarm reprogramming
- Quick-turnaround support tickets
Priority Response
When something needs hands on it, plan customers go to the front of the line.
- Front-of-queue dispatch
- Defined response-time SLAs
- After-hours availability tiers
- Emergency on-site response
- Loaner equipment when applicable
- Escalation paths for major incidents
- Post-incident reviews
Lifecycle Management
Helping the system grow up gracefully — not just keeping it limping along.
- Equipment lifecycle tracking
- End-of-life upgrade planning
- Annual review meetings
- Expansion and capacity recommendations
- Multi-year budget planning
- Vendor and brand standardization
- Documentation kept current
What the maintenance fee actually buys.
A maintained system is a system that holds up. The plan isn't a fee — it's the difference between catching a problem in a Tuesday inspection and discovering it during a break-in on Saturday.
Visit-by-visit logs
Every inspection logged, every config change recorded. Your system's history stays current with the system itself.
Caught at inspection
Drift, wear, dying batteries, and config rot found at scheduled visits — not on the day a system fails.
Patched on schedule
Firmware and security updates applied at inspection cadence — not whenever someone remembers.
Front-of-queue dispatch
When something does break, plan customers jump the line for incident response. SLAs in writing.
From baseline audit to year-end review.
Every plan starts with a baseline audit, then runs on a regular cadence of scheduled visits, remote support, and an annual review.
Baseline audit
Inventory current system, document configuration, identify any immediate issues, set the scope of the plan.
Scheduled visits
Quarterly or semi-annual on-site visits with checklist-driven inspection, testing, and updates.
Remote support
Between visits, remote troubleshooting and configuration changes when needed. Priority dispatch when on-site is required.
Annual review
Year-end review meeting: state of the system, recommended upgrades, budget for the coming year.
Maintenance is one piece of long-term system health.
Cameras & alarms
Keep your cameras, alarm, and locks maintained and current.
Explore NetworkingWi-Fi & networking
Keep coverage strong and your network healthy over time.
Explore WiringStructured wiring
Documentation kept current as your system grows.
Explore Small BusinessBusiness packages
Bundle a plan with a camera + alarm package.
ExploreTalk through a service plan.
Whether your system is something we installed or someone else did, we can take it on. Let's talk through what coverage makes sense for what you have.