Privacy Policy
How we collect, use, and protect personal information.
Last updated: April 29, 2026
Overview
SignalRoute ("we," "us," "our") respects your privacy. This policy describes what information we collect when you visit signalrouteky.com or contact us, how we use it, and your rights regarding that information.
Information We Collect
We collect information in the following ways:
- Form submissions. When you fill out our contact form, we collect the information you provide: name, phone, email, project details, and any other fields you complete. This information is used to respond to your inquiry.
- Direct communication. When you call, email, or text us, we receive the contact information and content of those communications.
- Server logs. Our hosting provider (Cloudflare) maintains standard server logs including IP addresses, browser type, pages visited, and timestamps. These are used for security, abuse prevention, and basic site analytics.
- Cookies. Our website uses minimal cookies. We do not use third-party advertising or tracking cookies. Any cookies we set are necessary for site functionality.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry, provide quotes, and schedule site visits
- Provide ongoing service to existing customers
- Maintain records of customer interactions for service continuity
- Improve our website and operations
- Comply with legal obligations
How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:
- Service providers. Hosting, email, and form-handling services that help us operate the website and respond to inquiries. These providers are contractually obligated to protect your information.
- Legal requirements. If required by law, court order, or government regulation.
- Business transfers. In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
We retain customer information for as long as necessary to provide ongoing service and comply with legal, accounting, and reporting requirements. Inquiry-only contact form submissions are typically retained for up to two years unless you request earlier deletion.
Security
We use reasonable technical and administrative safeguards to protect your information. No method of transmission over the internet or electronic storage is 100% secure, but we use industry-standard practices including encrypted connections (HTTPS) and access controls on our systems.
Your Rights
You have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of future communications
To exercise these rights, contact us at sales@signalrouteky.com or 502-795-3546.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page indicates when it was last revised. Material changes will be reflected on this page.
Contact Us
For questions about this privacy policy or our information practices:
SignalRoute
Email: sales@signalrouteky.com
Phone: 502-795-3546
Service area: Louisville Metro, Elizabethtown, Radcliff, and surrounding Kentucky